Refund
and Policy.
Protocol 1 · Scope & Definitions
Service Nature
Mark Visa Assist provides application assistance services only for ETA, e-Visa, e-VOA, and Digital Arrival Cards.
What our service fee covers:
Protocol 2 · Refund Eligibility
When a Refund Is Available
A refund of our service fee may be issued only under the following conditions:
Protocol 3 · Non-Refundable Scenarios
When a Refund Is NOT Available
Refunds will not be issued in the following cases:
Protocol 4 · Fulfillment & Finality
Application Submission
Once an application has been submitted to the official government portal, the service is considered delivered and cannot be reversed or cancelled.
Protocol 5 · Support Protocol
How to Request a Refund
Please contact us within a reasonable time if you believe you are eligible for a refund:
Email Support
support@markvisaassist.com
All refund requests are reviewed on a case-by-case basis.
Protocol 6 · Transaction Completion
Processing Time
Approved refunds are typically processed within 5–10 business days, depending on your payment provider.
Protocol 7 · Legal Identity
Independent Service Disclaimer
Mark Visa Assist is an independent travel assistance service. All application decisions are made solely by the relevant government authorities.
Reliability & Trust
We stand by our operational excellence. Every transaction is shielded by our commitment to integrity.